Connective Family Terms and Conditions for Level 1 Course in Connective Parenting NVR

We are so happy that you have decided to sign up for our Level 1 course.  This agreement will apply to all the work we carry out for you and sets out:

• your legal rights and responsibilities;

• our legal rights and responsibilities; and

• certain key information required by law.

The intention is that it will bring clarity to our relationship and protect both of us so please let us know if there are any clauses that you do not understand or that contradict your understanding of our services.

PARTIES

In this contract:

• ‘We’, ‘us’ or ‘our’ means Connective Family Limited, a limited company registered in England, with company number 10673774 and with its registered office at 49 Station Road, Polegate, East Sussex, BN26 6EA (‘we’ and ‘us’); and

• ‘You’ or ‘your’ means the person buying or using our services and resources.

BACKGROUND

We work with Local Authorities, schools, charities and individuals to provide training and support services to parents, carers and professionals to bring positive change to families and children (‘services’).  

Both parties wish to enter into this agreement to set out the terms and conditions that will apply in respect of the services to be provided by us to you.

If you would like to speak to us about any aspect of this agreement, please contact us by email at enquiries@connectivefamily.com

As we care about and have high standards regarding the level of service we provide, we place a strict limit on the number of places available in our courses, programmes and events and for one-to-one sessions. Once those places have been filled, we stop marketing the course, programme event or sessions and do not permit anyone else to join. When you agree to these terms and conditions, you confirm your commitment to the entire course, programme, event or course of sessions and you will be responsible for payment in full of the price for our services and you will not be entitled to any refunds.

1. Introduction

   1. If you sign up for our coaching services or one of our courses or events you agree to be legally bound by this contract.

   2. If you use any of our free resources (for example podcasts, workbooks, discovery sessions or any other resources we may offer free of charge from time to time) you also agree to be legally bound by this contract as appropriate, excluding the clauses relating to payment and consumer rights legislation. 

   3. When signing up for our services or using any resources you also agree to be legally bound by:

      1. our website terms of use and privacy policy;

      2. extra terms which may add to, or replace, some of this contract, for example any specific written contract between us; 

      3. specific terms which apply to our services, for example programme, course or service descriptions which may be set out on the webpage or sales page for that programme, course or service or in email correspondence between us (‘services description’. If you want to see these specific terms, please visit the relevant webpage for the service or event.

All these documents form part of this contract as though set out in full here.

2. Information we give you

   1. Certain sections of this contract only apply to you and us if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession.  By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract of sale between you and us is made (see the summary box below). We shall give you this information in a clear and understandable way either in this contract or the relevant service description.

3. Signing up for our services 

   1. Below, we set out how a legally binding contract to buy services between you and us is made:

You place your order at the end of the checkout process either by clicking on the relevant payment link on our site, or via Simplero. Please read and check your order carefully before submitting it. Placing your order and making payment does not, however, mean that your order has been accepted.

1. Any quotation given by us before you sign up for our services is not a legally binding offer by us to supply such services.  Any prices set out in a quotation remain valid for 14 days.

2. When you submit a form to sign up for our services, this is when you make a legal offer to buy such services from us.

3. We may contact you to say that we do not accept your order, for example if we do not think our services are right for you or there has been a mistake in the pricing or description of the services, or our circumstances have changed since we gave you the quotation for the services. 

4. We shall only accept your order when we confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. At this point:

   1. a legally binding contract will be in place between you and us, and

   2. we shall start to carry out the services as set out in the services description on our website.

4. Carrying out the services

   1. If you are a consumer, you have protection under consumer rights legislation, including that the services must be carried out with reasonable care and skill.

   2. We shall carry out the services within the time period which is set out in the services description.

   3. Where we provide 1-2-1 sessions to you, you must give us at least 48 hours’ notice if you wish to cancel or rearrange a session. If less than 48 hours’ notice is given to cancel or rearrange a session, you will be deemed to have taken the session and you will be liable for our fees. 

   4. Sessions usually take place remotely via Zoom or any other means of communication agreed with you in advance.  

   5. Where a session or event is due to take place in person, we reserve the right to move that session or event online where circumstances make it necessary or preferable to do so.

   6. All one-to-one coaching sessions (including rearranged sessions) must be taken within the timeframe specified in the services description or they will expire. 

   7. Where you are entitled to a series of one-to-one sessions you can rearrange any two coaching sessions in that block or course providing you give us at least 48 hours’ notice. If you give us less than 48 hours’ notice, fail to turn up for a session or have already rearranged 2 sessions in a block or course, you will be deemed to have taken the session and you will not be able to reschedule it or be entitled to any compensation for missing it.

   8. Please note that we may record our calls for training purposes and administration purposes and by entering into this contract with us you consent to the recording of our calls for these purposes.

   9. Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances.  We shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include pandemics, epidemics, any law or action taken by a government or public authority, internet failure or other IT problems, if one of our team is ill, or if you change the scope of the services you require from us.

5. Your responsibilities

   1. You will pay the price for the services in accordance with the services description.

   2. You will provide us with such information and assistance (and ensure that any information is complete and accurate) as we reasonably need to provide the services.

   3. If appropriate we shall agree a method of communicating with each other between sessions and adhere to that method.

   4. Coaching is not therapy or counselling.  It may involve all areas of your life. You acknowledge that deciding how to handle any issues which may arise, the choices you make in relation to them and whether or not you follow through on any agreed action is exclusively your responsibility.  For this reason, although we fully expect great results to come from our services, we cannot guarantee any specific outcomes or that all clients will achieve the same results.  The results are entirely dependent on your commitment and the effort you put into our sessions, course or event and the actions we agree. 

   5. Our role is to offer you guidance and accountability and help you make positive changes in order to make progress towards your goals.  The information we provide to you is not medical advice and is not intended to take the place of seeing licensed health professionals.

   6. Coaching does not treat mental disorders and our services are not a substitute for counselling, mental health care or medical treatment of any kind. By entering into this agreement, you confirm that you will not use our services in place of any form of counselling, therapy or medical treatment.  

   7. If you are currently receiving treatment from a doctor or other healthcare professional, by entering into this agreement you confirm that you have consulted with this person regarding the advisability of working with a coach and that this person is aware of and supports your decision to proceed with the services described in the relevant services description.

   8. For courses and one-to-one coaching, you will keep us informed of any significant changes to your medical health or personal circumstances.

6. Charges and payment

   1. Unless otherwise stated, all prices quoted are exclusive of VAT.

   2. The price for the services is set out in the services description.

3. We require full payment in advance in order to provide the services, unless a payment plan has been set up, as set out in the services description The fees are non-refundable except for:

   1. if you are a consumer, your right to a ‘cooling off’ period, as described in clause 7 below;

   2. where we cancel our services (other than under 12.3 below) you are entitled to a partial refund for services which you have paid for in advance and which you have not received. 

   3. In all other circumstances we are not able to refund to you any of the payments you have made, and you remain liable for the whole price of the services even where you do not complete your sessions with us, as;

(a) payment is for the course, block of sessions or event as a whole, not individual sessions;

(b) We care about our service level and so we admit a limited number of people, therefore you are liable to pay the full cost of our courses or events as we shall not allow anyone else to join them once the places have been allocated; and 

(c) This policy is also a reflection of the amount of preparation we need to put into our sessions, courses and events to make them most effective for you and the amount of time we dedicate and set aside for preparing for and attending our sessions and courses. This approach also helps you with your own accountability and commitment to improving your situation through our services.

6.3.4 In view of our clear no-refund policy, we do not tolerate any type of chargeback request from your credit or debit card company.  In the event that a chargeback is placed on a purchase or we receive a chargeback request during or after your purchase, or after the end of the cooling off period if you are a consumer, we reserve the right to report the incident to credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as non-payment on your account which could have a negative impact on your credit rating.

4. Payment is via the payment button on Simplero or the sales page or as agreed between us.

7. Cooling off period for consumers

1. Subject to the other provisions in this clause, if you are a consumer you have the right to cancel this contract within 14 days without giving any reason. You are a consumer if you are an individual acting for purposes which are wholly or mainly outside your business.

2. The cancellation period will expire 14 days after the commencement of the contract.

3. However,  if you confirm to us that you wish us to start to provide the services within the 14 day cooling off period, then at this point our refund policy set out in clause 6.4 will apply and if you subsequently exercise your right to cancel during the 14 day cooling-off period you will have to pay our reasonable costs of services provided within that time. You confirm you wish us to start to provide the services within the 14 day cooling off period by doing any of the following during that time: booking a session with us for which the allocated date and time will then, also as a service, be reserved for you to the exclusion of all others; or accessing or downloading any digital resources we make available to you; or joining any private social media group associated with our services; or accessing any other supporting materials made available to you.

4. If you cancel this contract in accordance with the cooling off period in clause 7.1, we shall reimburse to you all payments received from you promptly and using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. However, this will only be the case if you have not confirmed to us you wish me to provide the services as specified in clause 7.3. for which you will have to pay our reasonable costs.

8. Intellectual property

1. If we provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to us and unless we agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.

2. You cannot use and monetise our methods, processes or systems. To do so would be a material breach of your legal obligations to us under the terms of this contract, and subject to immediate termination under clause 12.3.1.

3. For the avoidance of doubt, without our prior written authority, you are not permitted to;

1. deliver any training in our methods, processes or systems to a third-party individual or organisation;

2. provide details of our methods, processes or systems to, a third-party individual or organisation;

3. repurpose in whole or in part our methods, processes or systems to create and deliver your own services.

4. Should you become aware of any unauthorised access to the materials provided to you, or of any unauthorised use of my methods, processes or systems, you agree to notify me immediately by email. 

5. From time to time we may record sessions.  If you participate in such sessions, you authorise us to use your image and voice in any such recordings (and to make use of such recordings in any way we think fit) without payment, other condition or need for further consent.

9. How we may use your personal information

1. We shall use the personal information you give to us to: 

   1. provide the services; 

   2. process your payment for the services; and 

   3. inform you about any similar products and services that we provide, though you may stop receiving this information at any time by contacting us. 

2. We shall not give your personal information to any third party unless you agree to it.

3. For full details of how we deal with your personal data, see our privacy policy here Connective Family privacy policy

10. Confidential information

1. All information shared by you on a one to one basis will be kept strictly confidential, except when releasing such information is required by law and/or where we consider it necessary to do so because of concerns of risk to yourself or others or to assist the prevention or detection of a crime. Such circumstances may include suicide, child sexual or general abuse or neglect, kidnapping, murder, rape, treason or terrorism.

2. Where you participate in any group sessions, for example as part of a course, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties.  You will not use the confidential information of any participant of a group session for your own benefit except with the explicit consent of that participant.

3. The obligations in clauses 10.1 and 10.2 will not apply to information which:

   1. has ceased to be confidential through no fault of either party; 

   2. was already in the possession of the recipient before being disclosed by the other party; or

   3. has been lawfully received from a third party who did not acquire it in confidence.

4. Your and our confidentiality obligations under this clause will continue after termination of this agreement.

5. You will not use any Confidential Information for profit or for your own benefit in any way.

11. Resolving problems

1. In the unlikely event that there is a problem with the services, please contact us as soon as possible and give us a reasonable opportunity to sort out any problems with you and reach a positive outcome.

2. We may at our option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.

3. If you are signing up to our paid services nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

12. End of the contract

1. If a services description specifies a length of time for services to be provided, then subject to clause 12.3 below, the services will terminate at the end of that timeframe.

2. If we provide services to you on an ongoing basis and the relevant services description does not specify a timeframe, then either you or we may terminate the services by one month’s written notice to each other.

3. Either you or we may terminate the services and this agreement immediately if:

   1. the other party commits any material breach of the terms of this agreement and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so.  The written request must expressly refer to this clause and state that this contract will be terminated if the breach is not resolved; or

   2. the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.

For the purposes of this clause, any breach by you of the rules governing your participation in our Facebook Group or any other Group hosted by us on another social media platform, constitutes a material breach of this contract which is not capable of being resolved.

4. If we decide in our absolute discretion that we are not a good fit for each other, we may terminate this contract immediately on notice, in which case we shall give you a partial refund for any elements of the services which you have paid for in advance and which you have not received.

5. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract, and it will not operate to affect any provisions that expressly or by implication survive termination.

13. Limit on our responsibility to you

1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by negligence), we are not legally responsible for any:

   1. losses that:

      1. were not foreseeable to you and us when the contract was formed which means any losses that might have been sustained by you that would not ordinarily be sustained by a client in our industry.

      2. that were not caused by any breach of these terms on our part; and

   2. business losses, including loss of business, business interruption, loss of profits, loss of management time and loss of business opportunity.

2. Our total liability to you is limited to the amount of fees paid by you for the services and you confirm your understanding that the price of our services is calculated bearing in mind this limit on our liability.  If you would like us to assume a greater degree of potential liability, please contact us for a revised price for our service.

14. Disputes

1. We shall try to resolve any disputes with you quickly and efficiently.

2. If you and we cannot resolve a dispute using my internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract.

3. The laws of England and Wales will apply to this contract.

4. In the event of a dispute between us, you and us agree not to engage in any conduct or communications, including on social media, designed to disparage my or your website, products and services.

15. Entire agreement

15.1       These terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement. 

16. Third party rights

1. No one other than a party to this contract has any right to enforce any term of this contract.